From routine stop to high-stakes encounters, CitizenContact® helps agencies align officer activity with operational priorities, policy goals, community expectations, and command-level accountability.
The Challenge: Beyond the Mandate
Modern policing is more connected and more scrutinized than ever.
Agencies must collect, report, and explain stop data accurately while keeping officers focused on policing.
Too much time on admin. Officers lose hours each week to manual data entry.
Disconnected systems. ALPR and RTCC-triggered stops aren’t linked to operational priorities.
Evolving laws. New mandates like CO HB21-1250, CA RIPA, VA HB1250, and others demand fast, auditable, error-free reporting.
Legacy limits. RMS and CAD tools weren’t built for real-time analysis or transparency.
Data gaps. The 2023 Colorado report found that over 70% of reportable stops are officer-initiated, yet many agencies missed key fields, weakening both compliance and public trust.
The CitizenContact® Solution
Purpose-built for modern policing, CitizenContact captures what legacy systems miss from ALPR and RTCC-triggered stops to community engagement contacts tied to substance use, mental health, or proactive patrols.
Fast implementation. Full compliance. Real-time insight.
Trusted by 160+ agencies across Virginia, Colorado, and Washington, delivering audit-ready data and empowering command with actionable intelligence.
Key Benefits for Your Agency
Frontline Simplicity
60-Second Reporting: Smart forms and CAD auto-fill save officers time on every stop.
Built-In Compliance: Automatically aligns with CO HB21-1250, VA HB1250, and CA RIPA, no gaps, no surprises.
Works Anywhere: Online or offline, with automatic sync when reconnected.
Universal Access: Phones, tablets, MDTs, and desktops, all CJIS-compliant, and simple to use.
Operational Clarity
Standardized Reporting: A consistent agency-wide view of field activity.
Context That Counts: Captures the why behind each encounter.
Actionable Oversight: Reveals trends and inconsistencies that affect trust.
Data-Driven Decisions: Turns individual reports into operational insight.
Strategic Focus: Links officer activity directly to agency goals.
Leadership Insight
Audit-Ready Transparency: Every action logged, every report traceable.
Dashboards That Communicate: Share outcomes with city leaders, review boards, and the public.
Future-Proof: Automatically adapts to changing state or federal requirements, no IT scramble.
Implementation & Integration
Under 30 Days to Go Live
Configured to your agency’s workflow
Legislative-compliant data ready for review
Minimal IT lift (with CAD integration support)
Includes live onboarding and full training resources
Seamless Integration
Connects to existing CAD and eCitation systems
Eliminates duplicate entry
Hosted in a CJIS-compliant U.S. government cloud
Advanced Integration: CitizenContact + Nexus
Your Data, Connected: Integrate with body-cam, RMS, and digital evidence systems.
Unified Operations: Deliver complete compliance, transparency, and operational intelligence.
Cross-System Insight: Automated sync and dashboards for true data visibility and trust.
Ongoing Support
Dedicated implementation & customer-success teams
Unlimited training and documentation
Continuous updates as laws evolve
“The day will come when someone outside your agency will tell their version of a story based on data.
Collecting, analyzing, and understanding your agency’s data ensures you can share the real story with your community.”
Chief Jack Cauley, Castle Rock Police Department
From Compliance to Strategy: The CitizenContact® Difference
While RMS and CAD vendors can offer basic forms, CitizenContact goes further, turning compliance into clarity and leadership insight.
Don’t just check boxes, show fairness, transparency, and the “why” behind every contact.
CitizenContact helps you:
Connect officer activity to strategic and community priorities
Communicate clearly with stakeholders and oversight bodies
Reduce administrative burden while improving data quality
Demonstrate transparency, fairness, and mission alignment
From compliance → operational clarity → confidence and public trust. Every stop, every story.
Ready to Transform Your Agency’s Stop-Data Strategy?
Don’t let your story be told for you.
With CitizenContact + Nexus, capture and communicate the full picture behind every stop—ready for oversight, analysis, and community engagement.